Renter FAQs

Location Keeping in mind the location of the property is especially important when traveling with children. We have many rentals that are located along cliffsides overlooking the water. In addition, we have many places with lofts or high outdoor decks. If you question the safety for people in your party at any property, please feel free to contact us and we can help you choose the best fit for your group.

Accessibility:If you have someone in your group that needs specific accommodations due to mobility issues, we are happy to help you find your way to a house that suits their needs.

Occupancy: Our occupancy limits are based on the fact that some of our properties have private wells and septic systems. With that being said you may find a house that you think is big enough to have a few extra people sleep on the couch or an air mattress. However, exceeding occupancy is not allowed so please be aware when choosing your rental.

Please do not have any large gatherings or weddings at the properties as this makes the owner and KBR liable for any issues that could arise.

Please do not do this. In certain circumstances, we will allow for this but you MUST ask Cayla or Kathy in advance prior to arriving at the home so that we can check with the owners.

4pm on Saturdays

Please let us know if you will be arriving late. If you arrive early and still have not received the “OKAY” from Cayla or Kathy to check-in to your property, this means that the cleaners have not finished cleaning the property yet and you can not check-in. That said, if you know you will be arriving earlier because you’re traveling from far away then please text Cayla or Kathy on their cell phones and they will arrange for the earliest cleaning possible that morning and do our best to get you into your rental as early as possible, but again please don’t plan on this as we have a lot of check-outs and check-ins every Saturday in the summer and all properties need to be fully cleaned prior to tenant arrival.

Check-out is 9am for all vacation summer rentals (on Saturday) Check-out is 10am for all winter and year-round rentals

Generally we do not allow late check-out, please check-out by time provided in the lease. To prepare in advance, best practice is to get all your ducks in a row the evening prior to your departure so you don’t need to stress the morning of, since check-out is at 9am, which may be early for some folks. If you happen to fall behind on time, please contact Cayla or Kathy.

Unless the property listing states that the home is pet friendly, you cannot bring your pet. Properties that are “pet friendly” require a non-refundable $200 pet deposit per a pet.

We do not currently offer any rental properties for less than a week, but under certain circumstances (especially during off season) we can make exceptions but you will need to contact Cayla or Kathy to discuss.

Generally speaking, yes. However, some of our summer vacation rentals are also year-round / winter rentals in which case tenants are often times responsible for paying for utilities but this will be listed in the listing and this is only for tenants that will be staying long-term for 6 month to a year.

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Yes

Contact us directly

Please do not do this without permission from Kathy, who will need to get permission from the property owner.

No this Is not allowed without a specific permit from the town

Yes

You will either need to bring sheets & towels, or rent them through Cottage Linens ( more information about this is listed on our website – www.kennebunkbeachrentals.com under Guest Guide Local Area Guide Drop Down Click on Concierge Services Cottage linens Contact them) and once you have contacted Cottage Linens, they will ensure that new clean linens & towels are there for you in a bag on the porch upon your arrival, as our rentals do not come with towels & linens included.

You are not in charge of deep cleaning the house before your departure as we do have a cleaning crew who will be coming in. However, we kindly ask that you tidy up before you leave. All trash will need to be taken out for EARLY Saturday morning KBR trash-pick up, recycling taken care of, perishables taken with you or thrown away. Please be sure all furniture and decor are returned to its original place (as we ask that you do not move any furniture). If you find you are leaving earlier than check-out time, please either text or call Cayla at 207-590-3107, or email us.

Yes, please contact Cayla or Kathy for a showing.

This will be stated in the property listing whether AC or Central AC will be at the rental.

Between the listing on our website, your rental contract, and the KBR blue informational binder provided in your property you will have all information necessary about the property

If you feel so inclined, you may, but this is not asked of our tenants.

Yes please find all emergency services information in our KBR Blue Informational Binder

To “book” your desired rental property with us, if there are more than 30 days until the rental start date, we’ll require a 50% deposit of the total rental amount which includes tax and fees. You can pay this by credit card, check, cash, or money order. We accept all major credit cards. We will send you a rental agreement electronically (we use DocuSign) to process the rental agreement between you and the Property Owner. You have 7 days to sign the agreement to lock in the rental. Once we receive your signed rental agreement back, you will be locked into the rental. Payment is due in full 30 days prior to your reservation start date. (Please note – Any checks returned for insufficient funds will require replacement funds by cash, certified bank check, or postal money order, plus a $35 fee.) 21 days before your rental begins, an automated e-mail will be sent to you with all the information you’ll need to know about getting to your rental property, including driving directions and access information. If you don’t receive the information on how to get to your property at least two weeks prior to your rental, and after you have checked your “spam” or “junk” e-mail folders – call us right away so we can resolve the issue!

If there are 30 days or less until the rental start date, the entire balance in full will be due right away. If you make the reservation online less than 30 days before you arrive, your entire credit card balance will be charged immediately. We will send you a rental agreement electronically (we use DocuSign and ask for your e-signature) to process the rental agreement between you and the Property Owner. You have 7 days to sign the agreement to lock in the rental. Once we receive your signed rental agreement back, you will be locked into the rental. 21 days or less before your rental begins, an automated e-mail will be sent to you with all the information you’ll need to know about getting to your rental property, including driving directions and access information. If you don’t receive the information on how to get to your property at least two weeks prior to your rental, and after you have checked your “spam” or “junk” e-mail folders – call us right away so we can resolve the issue!

In order to process a rental, each Guest will need to sign a Rental Agreement that is between the Property Owner and the Guest. This Rental Agreement will be sent by e-mail with a link to the e-signature (DocuSign) contract that needs to be signed within 7 days of booking the property. Deposit – 50% of the payment needs to be made within 7 days of receipt (unless there are 30 days or less until you arrive, in which 100% of the payment is due). Our rental agreements are “generic” in that we use the same rental agreement for all the properties we offer for rent. These will be sent via DocuSign and you will be notified in your email for this.

Once you have made a booking you will have 7 days to make your initial payment. We accept Visa, MasterCard, American Express, and Discover. 50% of the total rent, taxes, and fees is due to reserve your chosen property. The remaining balance is due at least 30 days prior to the arrival date. Last-minute reservations (less than 30 days before arrival) require payment-in-full at the time of booking. In the event your check is returned for any reason, a $35 returned check fee will apply, and the reservation will be voided until satisfactory payment has been received.

You will be responsible for negligent damages to the property. You will also need to agree to pay all rent and/or outstanding charges caused by any purchased cable charges (on-demand/pay per view), or damage beyond normal wear and tear (that was unreported or over $1,000) during the term of the Rental Agreement.

This is an administrative cost associated with your vacation rental. These fees vary widely across the country, and we have chosen to be on the much lower end of the cost spectrum.

This covers renters for up to $1,000 in accidental damages to the property. This is in lieu of a traditional “security deposit” and is non-refundable. If you break something at the property accidentally during your stay, just let us know right away, we’ll pay for it. If something is damaged by your neglect or lack of care, you will be charged for those incidents and repairs. Even if there are accidental damages to the property – we ask that you report the accidental damages to us right away. This prevents them from being considered as “neglectful damages”, so be sure to let us know right away of any issues. If we find damage after checkout that was unreported it will NOT be covered by the damage waiver and your credit card on file will be charged.

While we look out for the interest of our Guests when it comes to rentals – we must also pay special attention to our Property Owners, who are also our Customers. Many of our Property Owners depend on the income generated by renting their vacation properties, and when a week is canceled, they must contend with lost revenue and the possibility of the unexpected situation of the property, not re-renting for the week they had intended to see rented by a Guest. Maine has a short rental season, and every bit of revenue counts towards our owners paying property taxes, maintenance, and upkeep for their properties. Once a reservation is confirmed (i.e. rental agreement signed) any cancellations, changes of dates, or switching of properties will invoke the cancellation policy. So, be sure when you proceed with initiating a rental transaction with us that you are committed to the rental.

Here are the legal Cancellation Terms from the Rental Agreement:
If the cancellation is greater than thirty (30) days prior to your rental date the following applies:
If we are able to re-rent your rental dates you will receive a full refund less the booking fee. If we are unable to re-rent your dates you will receive half (1/2) of the weekly rental rate.

If the cancellation is thirty (30) days or less prior to your rental date the following applies:
If we are able to re-rent your rental dates you will receive a full refund less the booking fee
If we are unable to re-rent your dates you will not receive a refund.

You can purchase Travel Insurance to cover your vacation to Maine. You can choose CSA travel insurance when booking through our website or over the phone. If you wish to have traveler’s insurance, it must be done prior to making your final payment. Any CSA insurance questions need to be directed towards the CSA company and not through our office as we cannot act as their representatives. Click on the link above to get more information or to file a claim.

Guest Protect Travel Insurance Coverage Before, During, and After Your Trip. When you look forward to traveling, the last thing you want to do is think about something going wrong. Still, even the best-planned trips can be impacted by sudden illness, medical emergency, natural disaster, adverse weather, delayed flights, road closures, and other events beyond your control. These troubles can happen when least expected, forcing you to cancel or interrupt your trip, lose your non-refundable trip costs, and take on unplanned expenses. Travel insurance helps protect your trip investment if you have to cancel or interrupt your plans because of a covered event. Anticipating the unexpected with travel insurance can help protect you, your travel companions, and your wallet.

To learn more about travel insurance, reach out to Generali Global Assistance directly at (954) 370-6404 or review their website at https://www.generalitravelinsurance.com/?partner=83549361#gaq

Welcome to Maine! You’ll notice things slow down a bit up here, everything from drivers to internet speed. So, sit back, relax, have cocktail, a cup of coffee, enjoy the scenery, do a crossword puzzle whatever floats your boat

It is always good to familiarize yourself with the house upon arrival, this gives you a chance to ask any questions you still might have. We have put a property specific binder in each house that should answer any questions you might have from how to run the tv to where to find the outdoor trash cans, and everything in between. Please reference this binder both at the beginning and end of your stay, as there is important information pertinent to your trip.

We know many of you still need to work while you are on vacation but treat yourself to at least one day of completely “unplugging” from the ol’ world wide web. The waves will sound clearer, the lobster will taste sweeter and the sun will shine brighter! Trust us, you’ll be glad you did it!

Our community LOVES to support local businesses when possible. Please look in the KBR blue informational binder & on our website (under Guest Guide Local Area Guide) for all local shopping, dining, activity seeking, & concierge service recommendations.

Never assume, if you have specific needs or desires please don’t hesitate to ask Cayla or Kathy (207-590-3107 -Cayla & 207-590-2152)!

As Mainers we are a friendly, albeit curious bunch who enjoy meeting folks “from away”. If the opportunity arises introduce yourselves to the neighbors, they can be another helpful source of recommending fun things to do, or places you shouldn’t miss on your trip. Sometimes you are even lucky enough that they are lobstermen and you can buy fresh off the boat!

Visit the areas hiking trails, beaches, village, dock square, walkers point & other landmarks. You’ll be surprised at how Kennebunk & Kennebunkport have to offer! Most importantly make memories and start traditions with your friends and family!

Please leave your trash out at the end of your driveway each week (in bin provided) on Friday evening for early Saturday morning trash pick-up by KBR

For any cardboard etc. please break this down and put it the recycling bin provided, and leave this out at the end of your drive way (for the day that the local recycling is picked up at your home) as stated in the KBR Blue Informational Binder – this varies from property to property so please review in the KBR informational binder provided at property.

Earn some extra cash in Maine! Get your money back on your returnable at any local recycling center or at any local “KLINCK” (often located right outside of grocery stores)

Please contact Cayla or Kathy on their cell phones (207-590-3107 for Cayla and 207-590-2152) prior to trying to fix anything on your own – we have a dedicated crew of maintenance / handyman professionals on call at all times to assist for these situations.

Luckily, we generally have very respectful guests, and this is VERY rarely a problem. If you move something, please put it back where you found it. Please be mindful of the “stuff” in the house as many places are generational properties that have many sentimental items, that may not seem important but to the owners they mean a lot.

We will send you a link to our online survey just before your departure. Whether your review is good, bad, or indifferent, it helps us to improve our services and we pass along your feedback to the property owners.

NO Smoking at of ANY of our rentals.

While they may be legal in Maine, we do NOT allow fireworks at any of our properties (with the exception of basic sparklers and morning glories). If we find out that you have fireworks this can be grounds for immediate eviction from the property, which we would hate to do.

NO use of ANY fireplaces at ANY of our rentals.

We know you are eager to get your vacation started! However, there is SO much that goes into getting the houses and cottages ready for you. To ensure that the property is at 100% move in ready we ask that you please respect our check in time of 4pm (unless other arrangements have been made). If by chance your property is ready earlier, we will always give you a courtesy call/text to let you know.

If you have been approved to bring a pet you have done the following, signed you lease stating you can have a pet & paid the $200 pet fee (per pet). If you have not done both things your pet has NOT been approved and you should reach out to us ASAP.

This doesn’t mean you can’t have a few friends over to entertain. This means that you can’t have an all-out party. If this is something you had been considering doing on your vacation, please air on the side of caution and let us know. We can either say yeah that’s fine at this house, or no let’s try and find some homes that will allow larger gatherings.

We ask that you don’t exceed the number of people that the house is listed as “sleeping”. While having a few people over is ok on occasion we expect that doesn’t happen every day of your stay. You might wonder why this is so important? It is because of two reasons, EVERY house or cottage uses private septic systems and having more people than allowed can cause those systems to be over stressed, and that would lead to an unpleasant experience if you run out of water or couldn’t flush a toilet. Also, to ensure that the noise levels & parking limitations don’t get out of control and bother the neighbors.